Bank ABC (Arab Banking Corporation B.S.C.) was incorporated in Bahrain on the 17th of January, 1980 with an authorized capital of US$1 billion. The bank’s strategic goal is to be MENA’s leading international bank.
To Reach their goal they are working on 4 main objectives:
How We Solved It
Sumerge’s Enterprise Content Management Solution (ECM) and Business Process Automation (Workflow) Solution built on IBM Datacap, IBM Case Manager and IBM FileNet technologies, helped Bank ABC beat its main challenges. The Enterprise Content Management Solution (ECM) facilitated the archiving of all branch operations through documents scanning and retrieval of all requested metadata. The previous procedure is done with minimal human interaction to avoid human errors and paper loss. This way all requests can be easily tracked and managed with just one click of a button.
Thanks to the Business Process Automation (Workflow) Solution Bank ABC was able to automate 3 of its core and central processes. For the loan origination process, all calculations are now automated and the workflow is fully integrated with the Central Bank to have access to the credit rating of every person. This way requests can be sent for approval or rejection much faster and all requests status can be viewed instantly. Bank ABC employees (Loan tracking management) and business customers can feel the difference and are very satisfied.
For the account opening process, there is no need to send the papers manually to the head office to work on opening the account for the customers anymore. The core banking integration fully integrated all branches with the head office for account opening requests validation. Now the whole process is automated and all documents are sent for validation to the head office through the workflow solution, which also made it possible to track all requests and validate them in no time. For the third and last process, the branch operations process, all papers are sent twice a day for archiving. The whole process was automated to help employees save time, eliminate errors and release some of the workload.
- CustomerBank ABC
- SolutionEnterprise Content Management, Business Process Automation
- Technologies & ServicesIBM Datacap, IBM Case Manager, IBM FileNet, Java, Dojo, JSF, EJB, SOAP, REST, JPA