• Revolutionizing the Way Ghana Manages Pensions

Project Description

How Sumerge Helped SSNIT Revolutionize Ghana’s National Pension Scheme

With more than one million active memberships and more than 1,000 pensioners, pension administration in Ghana is no easy task. The task is the responsibility of the Social Security and National Insurance Trust (SSNIT), and it was in need of a major overhaul. Sumerge stepped in to help.

Challenges that Impaired the Process

SSNIT was facing multiple challenges when it came to administration and management of pensions.

These included:

  • Daily workload overload
  • Paper-based, manual processes
  • Lack of governance and decentralized systems
  • Chaotic data storage and updates
  • Customer complaints and dissatisfaction

A Solution that Covered the Bases

Sumerge built an enterprise content management platform and provided other solutions that revolutionized the administration and management of pensions in Ghana.

Benefits include:

  • Total operational excellence
  • Streamlined citizens’ portal services through digitization
  • Data consistency and integrity through integrated pension platform
  • Successful migration from old to new platform
  • Significantly improved customer experience

Key Results

SSNIT Key Results

 

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Project Details

  • CustomerThe Social Security and National Insurance Trust (SSNIT)
  • CountryGhana
  • IndustryGovernment
  • Year2012
  • SolutionIBM technologies were used, with content management, archiving and business process management over IBM FileNet; e-forms implemented over IBM Forms; and content capturing over IBM Datacap.
  • Technologies & ServicesIBM FileNet, IBM Forms, IBM Datacap, IBM Websphere Application Server, Java, JSF, EJB
  • Websitewww.ssnit.org.gh