The Mortgage Finance Fund (MFF)
The Mortgage Finance Fund (MFF) is an Egyptian governmental institution that provides housing subsidies for low-income families, thus contributing to social justice. The Fund also seeks to improve its performance by raising its capacity and efficiency through the development of standards, internal work systems, and a trained team. The Fund’s vision extends to the entire real estate finance system through events that harmonize all aspects of the mortgage finance process and ultimately benefit the low-income segment. The MFF is based in Cairo and operates across Upper Egypt and aims to serve 50,000 new customers per year.
How We Solved It
The Loan Content Management, Archiving solution and Subsidy Request Automation implemented by Sumerge, now allows the MFF to better serve its citizens. It starts when a citizen applies for a housing subsidy, their details are entered into the solution and this triggers a sophisticated set of workflows. The appropriate subsidy level and maximum loan thresholds are automatically calculated, based on the applicant’s income, and once background checks are performed on the applicant information, the contracts are generated and sent to the applicant for their signature.
Thanks to the above solutions built using the latest IBM FileNet technology, all of the previously existing challenges were vanished. Now the subsidy request processing is based on a paper-less environment, which not only eliminates the paper loss issue but also reduces paper cost. Also the citizens can now place subsidy requests from any MFF branch, with much shorter time to process, study and approve the requests with the help of the reporting platform which uses the business and operational information based on accurate up-to-date data. This was possible by integrating the solutions with banks and lenders. Moreover, it’s possible now to monitor, manage and track the subsidy requests, as well as track their history and manage the installements’ payment.
New updates and releases were also rolled out to further support the citizens, such as a Self-Service Portal, SMS notifications, online portal agents to handle all online requests and inquiries, and finally the automatic units allocation.
Our Customer’s Feedback
- CustomerThe Mortgage Finance Fund (MFF)
- SolutionEnterprise Content Management, Business Process Automation Solution, Advanced Case Management
- Technologies & ServicesIBM FileNet, IBM Websphere Application Server, Technical Support, Java, JSF, jQuery, JPA, EJB, SOAP, REST