Improved User Experience for Greater Satisfaction
Omni-channel Solutions for The Digital Age
The digital age has expanded as customers use multiple computing devices to access business information, websites and applications. Information is shared instantly through PCs, smartphones and tablet devices, as your organization requires a cost-effective solution to effectively share this information and provide services through every available means to reach customers.
Sumerge’s Digital Customer Experience is a customer relation and business process portal used to enhance the customer’s experience. This single gateway provides omni-channel interaction with both internal and external parties to deliver business services, provide enhanced applications and share information instantly. Organizations can increase productivity and decision-making with better customer engagement.
Digital Customer Experience Solutions
Enhance Customer Experience with Enterprise portal benefits an social networking integration
- Deliver Improved Customer Service
- Create cost-savings with reduced paperwork
- Streamline Business Processes
- Respond to business opportunities effectively
- Increase Enterprise-wide Productivity
- Easily share information quickly
Digital Customer Experience Portal Capabilities
Customizable website content management and mobile application features for real-time interactions between employees and with clients
Sumerge’s mobile applications provide a simple, scalable, and time-tested enterprise mobile platform. You can deploy it on premises and on the Cloud and quickly deliver mobile apps as the portal offers front-end development tools, comprehensive security, application lifecycle management and a complete, backend server-side logic engine.
Allow clients to create rich, customized web content via a high functionality and versatile content templating interface through the server technology.
Create highly functional websites, with added widgets and blogs, using Enterprise Portal components. You can deliver a custom-built web experience for users, customers or employees for more content interactivity.
More on Enterprise Portal & Mobility
Every organization consists of multiple departments — from sales to project teams to accounting. These departments will use varying internal applications to retrieve specific data to complete tasks and processes. To ensure your departments can access this information on the same documents using different applications and media formats, Sumerge’s Enterprise Social Collaboration Portal provides data sharing capabilities with increased collaboration features.
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What Our Customers Say
Sumerge is one of the best companies I have dealt with. The team is very professional, respectful, punctual and committed to delivering the contracted project on time
Sahar Salah,Vice President, Head of IT, Bank ABC
Sumerge helped us to seamlessly implement a daily vouchers solution where the team provided an exceptional effort to solve any migration issues and finish the implementation with zero data loss or security issues
Shaarawy Mohamed,IT Infrastructure services Manager, FAB
We used Sumerge’s consultancy and experience to implement our Self-Service Portal as they are the best team in the region to implement and use IBM Technology
Ahmed Abd El Hady,IT Division Manager, TE-Data
Thankfully with Sumerge’s ECM solution we now rely on our electronic documents and moved our physical collateral documents to a safe fireproof warehouse, as we no longer need the documents onsite anymore
Tamer Emam,Head of IT, EMRC
With Sumerge we seamlessly implemented automation for our loan appraisal process along with enterprise content management which empowered us to help more citizens find affordable housing more quickly