Building Social Support Around the People It Serves
Career BLOG
5
min read
Most public services are built for the people who use them. Far fewer are built around them.
Sumerge is working to close that gap in one of the places it matters most: social support. Together with a government entity in the region, we are rethinking how citizens reach the services that change their lives. These include financial assistance, housing support, home care, assistive devices, and education and training programs, delivered to older adults, people with disabilities, women and children.
Until now, reaching that support has depended on the citizen doing the work: navigating a digital platform, knowing which service to look for, completing forms and submitting requests. For many of the people these services exist for, especially those with limited digital experience, the process itself could stand between them and the help they need.
Instead of requiring citizens to know which services are available and how to apply for them, the new experience allows them to communicate their needs naturally through a conversational interface.
Mahmoud Salem, Senior Solution Architect
The solution is powered by agentic AI. It is designed to use the eligibility information the entity already holds to identify the services each person may qualify for. It then guides them toward that support, collects only the details still missing, and starts the request, explaining every next step along the way.
The shift is fundamental: instead of citizens adapting to systems, the systems work on behalf of citizens.
The project is still in progress. Success will be measured by one thing: more people reaching the support they’re entitled to, with less standing in their way. We’ll share those results as they come.
You’ll work on technology and transformation initiatives that create meaningful impact for customers, industries, communities, and millions of people.
Modernizing Legacy Apps
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Impact
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Ensure that Modernizing your Legacy Application is the Right Decision
Our expert consultants work closely with you to understand you organization's business drivers, then conduct an in-depth business goals and that every dollar invested is directed towards the right solution
Depend on a Tailored, Phased Application Modernization Strategy
Our expert consultants work closely with you to understand you organization's business drivers, then conduct an in-depth business goals and that every dollar invested is directed towards the right solution
Streamline the Transition from Old to New
Our expert consultants work closely with you to understand you organization's business drivers, then conduct an in-depth business goals and that every dollar invested is directed towards the right solution
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