The Workplace Safety and Insurance Board (WSIB) relied on manual, paper-based processes for workers’ injury claims, requiring in-person visits and causing delays in claim submissions and processing.

Sumerge developed a self-service portal that enables workers to file and manage injury claims digitally, eliminating the need for branch visits. By integrating seamlessly with backend systems and automating claims workflows, the solution reduced processing time, improved accessibility, and delivered a more convenient and efficient experience for workers.