TE Data, Egypt’s largest internet service provider, lacked a unified digital channel for customers to manage services seamlessly, resulting in fragmented experiences across web and mobile. Sumerge developed an end-to-end self-service portal and mobile application, enabling customers to subscribe to services, pay bills, and request support through integrated, user-friendly digital channels.

By connecting multiple backend systems and delivering a seamless omnichannel experience, the solution enhanced customer engagement, improved service accessibility, and reduced reliance on traditional support channels.