Optimizing First Abu Dhabi Bank’s Daily Voucher Operations

As one of the largest foreign banks operating in Egypt, First Abu Dhabi Bank was delivering strong financial performance, yet its daily voucher management system was slowing operations. Scanning, storing, managing, and retrieving daily vouchers required excessive time and manual effort, directly impacting service speed and internal productivity.

To restore efficiency and strengthen document governance, FAB partnered with Sumerge to modernize its daily vouchers solution and enterprise content management environment.

FAB’s existing IBM FileNet environment was outdated, unsupported, and prone to system bugs. Corrupted files were difficult to retrieve, search capabilities were limited, and the platform could not accommodate structural updates such as adding new departments.

Core challenges included slow scanning and archiving cycles that could take up to five hours, recurring file corruption, limited search functionality, and increasing operational pressure on IT and branch teams. These limitations were directly affecting service delivery and internal efficiency.

The traditional incorporation process required the involvement of eight government entities, each reviewing the same documents independently. A rejection at any stage forced investors to restart the process, significantly delaying establishment timelines.

Investors were required to be physically present for notarization.Monitoring request status was difficult for both investors and administrators.Review cycles were lengthy due to complex business rule validations and manual verification of multi-page incorporation documents.Payment complexity further increased friction.

Each entity generated its own payment order, forcing investors to complete multiple offline payments for a single service.The process required structural re-engineering, not incremental digitization.

‍

‍

‍

Sumerge delivered a fully upgraded and optimized Enterprise Content Management solution built on IBM FileNet and IBM Datacap.The transformation included upgrading FileNet to a supported and stable version, implementing IBM Datacap to automatically capture and extract metadata from scanned vouchers, redesigning the search structure to significantly improve retrieval speed, enhancing the archiving model for easier document access, and enabling dynamic department creation with real time record updates.

All legacy data was securely migrated to the upgraded platform with zero data loss. Installation and migration challenges were resolved without operational disruption, eliminating previous risks related to corrupted files and paper loss.

We wanted to speed up the daily vouchers scanning process and end the cycle of corrupted scanned documents, to improve the processing and retrieving of all data. Sumerge executed the migration and deployed the daily vouchers solution with complete professionalism and zero data loss or security issues.”

‍Shaarawy Mohamed,
‍IT Infrastructure Services Manager, FAB

‍

data-stat-source-start

20%

reduction in the IT department workload

50%

reductions in financial costs

80%

increase in operational efficiency

0%

data loss during migration

‍

data-stat-source-end

‍

‍

Previously known as NBAD, First Abu Dhabi  Bank (FAB) opened its first overseas branch in  Egypt in 1975. It has since expanded  significantly, providing a full range of retail and  corporate banking services with regional  network coverage. FAB’s goal is to become the  number one bank for companies that want to  do business along the West-East Corridor.