Revolutionizing the Way Ghana Manages Pensions

How Sumerge Helped SSNIT Revolutionize Ghana’s National Pension Scheme

With more than one million active memberships and more than 1,000 pensioners, pension administration in Ghana is no easy task. The task is the responsibility of the Social Security and National Insurance Trust (SSNIT), and it was in need of a major overhaul. Sumerge stepped in to help.

SSNIT was facing multiple challenges when it came to administration and management of pensions.

These included:

• Daily workload overload
• Paper-based, manual processes
• Lack of governance and decentralized systems
• Chaotic data storage and updates
• Customer complaints and dissatisfaction

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Sumerge built an enterprise content management platform and provided other solutions that revolutionized the administration and management of pensions in Ghana.

Benefits include:

• Total operational excellence
• Streamlined citizens’ portal services through digitization
• Data consistency and integrity through integrated pension platform
• Successful migration from old to new platform
• Significantly improved customer experience

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