What is Business Process Management (BPM)?

Workflow Automation Solution

Business Process Management (BPM) helps streamline your core business operations by defining and automating processes as well as reporting and monitoring workflows. As your organization experiences growth, the number of services that each department offers to customers can become more complex in terms of operations, especially when trying to share data between workers.

Sumerge team will help you achieve operational excellence by optimizing the way you do business.  With our BPM solution, you gain a complete overview of processes while extracting valuable insights about the performance of each department, so you can further digitize operations, increase productivity and reduce bottlenecks.

Benefits of Business Process Management (BPM)

Our Business Process Management solution offers a single platform to automate processes so managers and decision makers can focus their time on running the core business operations.

  • Gaining new business insights while reducing paperwork.
  • Speeding up reaction time & decision making
  • Eliminating bottlenecks between processes
  • Ensuring compliance & process government
  • Improving performance monitoring & reporting functions
  • Promoting greater collaboration and productivity
  • Integrating with cloud, social data platforms & applications
  • Enhancing interactions with customers & business partners

Features of Business Process Management (BPM)

Key personnel gain visibility into operations and KPI insights with this complete solution. Employees in every location, including branches, customer care centers and head offices, can collaborate to create improved services for customers.

Business Process Modeling & Simulation

Organizations can create new processes or re-engineer existing processes through modeling, testing and simulation to automate and streamline current interactions.

Document Management

The solution captures relevant information contained on all documents to reduce paperwork . The information is converted into a format that can be easily retrieved by search parameters and edited, if necessary.

Performance Dashboard

Process analytics dashboards provide trends, best practices and productivity insights. Tailored dashboards also enable users to analyze data faster and be more effective during collaborative tasks.

Statistical Analysis & Reporting

Decision makers can customize the solution to gain and review key performance indicators, trends and statistical analysis so they can take the appropriate process action.

Decision Manager

Operation managers can view strategies and outcomes for enhanced decision-making. Also, the solution allows regular business decisions to be automated. It can be used to identify and react to risks and opportunities.


Sumerge’s BPM solution can be integrated with all existing infrastructure. The user interface can integrate with websites, mobile platforms, apps and call center tools for easy implementation across the business and partner organizations.

Book a Free Consultation with our Business Automation Consultants

Book Now

IBM Business Automation Workflow

Underlying Technologies

IBM Business Automation Workflow (BAW) orchestrates multiple business processes within operations and provides visibility into each step. Our business process management solutions are built over IBM BPM, a component from IBM BAW.

IBM has been named a leader by Gartner in the Magic Quadrant for Intelligent Business Management Suites, 2019.

Watch how to streamline engagement by simplifying the account-opening process with IBM Business Automation Workflow.

More on Digital Business Automation

You May Also Be Interested In

What Our Customers Say

afreximbank logo
General Authority for Investment
CIB Logo
MFF logo
Banque Misr Logo
Ministery of Labor & Social Development
Misr Iran Development Bank logo
Kuwait Finance House - Kuwait
Siemens logo
Emaar Logo
Software AG
Indra logo
Bank Audi
ABC Bank logo
Social Security and National Insurance
Novo Nordisk
First Abu Dhabi Bank
SABB logo
Barclays Bank Logo
Stanbic Bank Logo
STC logo
Smart Telco Logo
AT&T Logo
Giza Government
Ministry of Petroleum
Ministry of Interior KSA
National Service Projects Center - Egypt
Ministry of Interior UAE
TE Data
itworks logo
Homeland security
Ministry of Health and Population
Egypt Parliament
Arab League
Ministry of Interior
Ministry of Culture
Ministry of Environment and Water
Human Resources Development Fund
Presidency Office - Egypt
Naeem Logo